Tell us what you are trying to make
Support, billing and security enquiries all arrive with the team that builds the product. Include the details below and we can usually answer in one reply.
Where to write
Product support
within one business dayQuestions about a project, a job that stopped or an export problem. Include the project link and the approximate time the run started.
Billing and credits
within one business dayQuestions about a payment, a receipt, a duplicate charge or a credit history line. Include the transaction reference shown on the receipt.
Partnerships
within three business daysAgencies, resellers and platform integrations. Tell us the volume you expect and which aspect ratios and languages you need.
Security reports
triaged the same dayReport a suspected vulnerability privately with steps to reproduce. Please do not test against other people's accounts or data.
What to include
Billing
A payment, receipt, credit history line or duplicate charge.
Technical issue
A project or job that stopped, failed unexpectedly or produced a bad export.
Account & data
Sign-in, password reset, data export or account deletion.
Partnerships
Agencies, resellers and platform integrations.
Other
Anything that does not fit the categories above.